We accept returns within 90 days of delivery. Items must be unworn, unwashed, unused, and returned in their original condition with tags and packaging, where applicable.

To start a return, email us at hello@highr.co with your order number and reason for return. 

For U.S. returns, we’ll provide a prepaid return shipping label. A flat $8 return processing fee will be deducted from your refund. Original shipping charges paid at checkout are non-refundable.

Exchanges are free for eligible U.S. orders within 90 days of delivery.

Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–7 business days. Your bank or card provider may require additional time for the refund to appear.

We recommend checking our size chart available on each product page. Our apparel runs true to size, but if you're between sizes, we suggest sizing up for a more comfortable fit. If you receive an item that doesn't fit properly, you can return it within 30 days following our return policy.

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Orders are processed within 1-3 business days before shipping. We currently ship within the United States only.

We offer free shipping on all orders over $150 within the United States! For orders under $150, shipping costs will be calculated at checkout based on your location and the weight of your items.

Email us at hello@highr.co with your order number and the item(s) you’d like to return or exchange.

1. We’ll send you return instructions, confirmation, and a prepaid return shipping label
2. Package your item securely and attach the prepaid label
3. Drop off your package at the authorized shipping location provided in your return instructions
4. Once your return is received and inspected, approved refunds will be processed within 5–7 business days

For U.S. returns for a refund, a flat $8 return processing fee will be deducted from your refund. Any original shipping charges paid at checkout are non-refundable.

Exchanges are free for eligible U.S. orders within 90 days of delivery. Contact us to begin an exchange, and we’ll provide the applicable return instructions.

Please contact us immediately at hello@highr.co if you need to modify or cancel your order. We can only make changes if your order hasn't been processed or shipped yet (within 4-6 hours of placing the order). Once shipped, you can still return items for free using our hassle-free return process.

You can reach us at:

• Email: hello@highr.co
• Phone: (310) 735-9987
• Address: 1500 E 223rd St, Carson, CA 90745

We typically respond to emails within 24 hours during business days. For urgent matters, please call us directly.