We accept returns within 30 days of purchase. Items must be in original condition, unused, and in original packaging.

To start a return, email us at hello@highr.co with your order number.We offer free returns- we'll provide you with a prepaid return label.

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

We recommend checking our size chart available on each product page. Our apparel runs true to size, but if you're between sizes, we suggest sizing up for a more comfortable fit. If you receive an item that doesn't fit properly, you can return it within 30 days following our return policy.

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Orders are processed within 1-3 business days before shipping. We currently ship within the United States only.

We offer free shipping on all orders over $150 within the United States! For orders under $150, shipping costs will be calculated at checkout based on your location and the weight of your items.

1. Email us at hello@highr.co with your order number and reason for return
2. We'll send you return instructions, confirmation, and a free prepaid return label
3. Package your item and attach the prepaid label
4. Drop off at any authorized shipping location
5. Once received and inspected, we'll process your refund within 5-7 business days

For exchanges, we recommend returning the original item using our free return process and placing a new order for the replacement.

Please contact us immediately at hello@highr.co if you need to modify or cancel your order. We can only make changes if your order hasn't been processed or shipped yet (within 4-6 hours of placing the order). Once shipped, you can still return items for free using our hassle-free return process.

Our collections feature various high-quality materials:

• Organic Collection: Made from certified organic cotton
• Recycled Collection: Crafted from recycled materials
• Active Collection: Performance fabrics designed for movement
• Vintage Collection: Soft, pre-washed cotton blends

Specific material information is listed on each product page.

Care instructions vary by collection:

• Organic/Cotton items: Machine wash cold, tumble dry low
• Active/Performance wear: Wash in cold water, air dry recommended
• Vintage/Acid Wash: Wash separately in cold water to preserve color

Always check the care label on your specific item for detailed instructions.

You can reach us at:

• Email: hello@highr.co
• Phone: (310) 735-9987
• Address: 1500 E 223rd St, Carson, CA 90745

We typically respond to emails within 24 hours during business days. For urgent matters, please call us directly.