Return and refund Policy

Last Updated: October 5, 2026

At HIGHR, we want you to feel confident in every purchase. We offer easy returns and risk-free exchanges within 90 days of delivery, subject to the terms below.

1. 90-DAY RETURN & EXCHANGE POLICY

Eligible items may be returned or exchanged within 90 days of the original delivery date.

To qualify, items must be:

  • Unworn, unwashed, and unused

  • Free of odors, stains, damage, or signs of wear

  • In their original condition

  • Returned with original tags and packaging, where applicable

  • Accompanied by proof of purchase

HIGHR reserves the right to refuse any return or exchange that does not meet these requirements.

Items marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

2. FREE EXCHANGES

Exchanges are free within 90 days of delivery for eligible U.S. orders.

If you need a different size or would like to exchange an eligible item, contact our support team to begin the exchange process.

HIGHR will provide return instructions and, when applicable, a prepaid return shipping label.

Exchange items are subject to availability. If the requested replacement is unavailable, we will work with you on an alternative resolution.

There is no return processing fee for approved exchanges.

3. U.S. RETURNS FOR REFUND

Eligible U.S. orders may be returned for a refund within 90 days of delivery.

Approved returns for a refund are subject to a flat $8 return processing fee per return package.

The $8 fee includes the prepaid return shipping label provided by HIGHR and will be deducted directly from your refund.

The fee applies per return package, not per item.

Any original shipping charges paid when placing your order are non-refundable.

The $8 return fee does not apply when an item arrives damaged, defective, or incorrect due to our error.

4. INTERNATIONAL RETURNS

Eligible international orders may be returned within 90 days of delivery, unless otherwise restricted by local law or shipping limitations.

For international returns:

  • Customers are responsible for arranging and paying for their own return shipping

  • HIGHR does not currently provide prepaid international return labels

  • Original shipping charges are non-refundable

  • Return shipping costs are non-refundable

  • Customs duties, taxes, brokerage fees, and other international shipping-related charges are not reimbursed by HIGHR

We strongly recommend using a trackable shipping service for international returns.

International customers should contact HIGHR before sending a return so we can provide the correct return instructions.

5. HOW TO START A RETURN OR EXCHANGE

Please contact our support team before sending any item back.

Email: hello@highr.co

Please include:

  • Your order number

  • The item(s) you wish to return or exchange

  • The size or item you would like in exchange, if applicable

  • The reason for your return or exchange, if you would like to provide one

Once your request is approved, we will provide return instructions and any applicable prepaid shipping label.

Items sent back without authorization may not be accepted.

Authorized returns should be sent only according to the return instructions provided by HIGHR.

Our return address is:

HIGHR RETURNS
1500 E 223rd St
Carson, CA 90745
United States

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

We may request photographs or other information so we can review the issue.

Once verified, HIGHR will provide an appropriate resolution at no additional cost to you, which may include:

  • Replacement

  • Exchange

  • Refund

For U.S. orders, return shipping and the $8 return processing fee will not apply when the issue is the result of our error.

For international orders, please contact us before returning the item so we can provide appropriate instructions.

7. REFUNDS

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved:

  • Your refund will be issued to your original payment method

  • For eligible U.S. refund returns, the $8 return processing fee will be deducted from your refund

  • Any original shipping charges paid at checkout are non-refundable

  • Please allow approximately 5–7 business days for HIGHR to process an approved return

Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@highr.co

8. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Gift cards

  • Items marked Final Sale

  • Customized or personalized products

  • Items that have been worn, washed, altered, damaged, stained, or otherwise used

Final Sale items will be clearly identified where applicable.

This restriction does not apply to items that arrive damaged, defective, or incorrect.

9. FINAL SALE

Items marked Final Sale cannot be returned, exchanged, or refunded.

If a Final Sale item arrives damaged, defective, or incorrect, please contact our support team so we can review the issue.

10. RETURN SHIPPING

U.S. Returns

For approved U.S. returns, HIGHR will provide a prepaid return shipping label.

For returns made for a refund, a flat $8 return processing fee will be deducted from the refund. This fee includes the prepaid return shipping label.

Approved exchanges are not subject to the $8 return fee.

International Returns

International customers are responsible for arranging and paying for their own return shipping.

HIGHR does not currently provide prepaid international return labels.

We recommend using a trackable shipping method and retaining your shipping receipt until your return has been processed.

11. SHIPPING FEES

Shipping charges paid when placing an order are non-refundable.

For U.S. refund returns, the applicable $8 return processing fee is deducted from the merchandise refund.

For international returns, customers are also responsible for return shipping costs and any applicable customs, duties, taxes, brokerage fees, or related charges.

12. CONTACT INFORMATION

For questions regarding returns, exchanges, refunds, or your order, please contact:

Email: hello@highr.co
Phone/Text: (310) 735-9987

Business Address:
HIGHR
1500 E 223rd St
Carson, CA 90745
United States