Once your order ships, you'll receive a tracking number via email within 24 hours. You can use this tracking number to monitor your package's progress. Orders are processed within 1-3 business days, and standard shipping takes 3-7 business days. If you haven't received tracking information or have concerns about your order, please contact us at hello@highr.co.

What is your return/exchange policy?

We accept returns within 30 days of purchase. Items must be in original condition, unused, and in original packaging. To start a return, email us at hello@highr.co with your order number. We offer free returns and provide a prepaid return label. Once we receive and inspect your return, refunds are processed within 5-7 business days.

How do I find my size?

We recommend checking our size chart available on each product page. Our apparel runs true to size, but if you're between sizes, we suggest sizing up for a more comfortable fit. If you receive an item that doesn't fit properly, you can return it within 30 days following our return policy.

How long does shipping take?

Orders are processed within 1-3 business days before shipping. Standard Shipping: 3-7 business days. Expedited Shipping: 2-3 business days. Express Shipping: 1-2 business days. We currently ship within the United States only.

What are your shipping costs?

We offer free shipping on all orders over $150 within the United States. For orders under $150, shipping costs are calculated at checkout based on your location and the weight of your items.

How do I return or exchange an item?

Email us at hello@highr.co with your order number and reason for return. We'll send you return instructions, confirmation, and a free prepaid return label. Package your item and attach the prepaid label. Drop off at any authorized shipping location. Once received and inspected, we'll process your refund within 5-7 business days. For exchanges, we recommend returning the original item using our free return process and placing a new order for the replacement.

Can I change or cancel my order?

Please contact us immediately at hello@highr.co if you need to modify or cancel your order. We can only make changes if your order hasn't been processed or shipped yet (within 4-6 hours of placing the order). Once shipped, you can still return items for free using our hassle-free return process.

How can I contact customer service?

You can reach us by email at hello@highr.co, phone at (310) 735-9987, or by mail at 1500 E 223rd St, Carson, CA 90745. We typically respond to emails within 24 hours during business days. For urgent matters, please call us directly.

Returns and Exchanges

1. RETURN & EXCHANGE WINDOW

HIGHR accepts returns and exchanges within 30 days of the original purchase date. The 30-day period begins on the date of delivery as confirmed by the shipping carrier's tracking information.

2. ELIGIBILITY REQUIREMENTS

To be eligible for a return or exchange, items must meet the following conditions:

Unused and unworn: Items must not show signs of wear, washing, or alteration.
Original condition: Items must be in the same condition as received, including all tags, labels, and packaging materials intact.
Original packaging: Items must be returned in their original packaging or an equivalent protective packaging.
Proof of purchase: You must provide a valid order number or proof of purchase.

Items that do not meet these conditions may be rejected and returned to the customer at their expense.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

Items marked as "Final Sale" at the time of purchase
Items damaged due to misuse, negligence, or unauthorized alterations
Items purchased from third-party retailers (returns must be processed through the original retailer)

4. HOW TO INITIATE A RETURN OR EXCHANGE

To start a return or exchange, please contact us using one of the following methods:

Email: hello@highr.co
Text: (310) 735-9987

Please provide the following information:

Your order number
The item(s) you wish to return or exchange
Reason for return or exchange (optional but appreciated)

Our customer service team will respond within 1-2 business days with:

Confirmation of your return/exchange request
A prepaid return shipping label (sent via email or text)
Instructions for packaging and shipping your return

Once you receive your return label, package your item(s) securely in the original packaging (or equivalent protective packaging) and affix the prepaid return label to the outside of the package. Drop off your package at any authorized shipping carrier location as indicated on the return label.

5. RETURN SHIPPING

HIGHR provides free return shipping for all eligible returns and exchanges within the United States. A prepaid return shipping label will be provided upon approval of your return request.

International Returns: Customers outside the United States are responsible for return shipping costs. Please contact hello@highr.co or text (310) 735-9987 for return instructions.

Note: HIGHR is not responsible for items lost or damaged during return shipment. We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.

6. REFUND PROCESS

Processing Time:
Once your return is received at our facility, it will be inspected to verify it meets the eligibility requirements outlined in Section 2. Upon approval, refunds will be processed within 5-7 business days.

Refund Method:
Refunds will be issued to the original payment method used at the time of purchase.

Refund Amount:

Full refund of the purchase price (excluding original shipping fees, if applicable)
No restocking fees will be charged

Refund Timeline:
Please allow an additional 3-10 business days after processing for the refund to appear in your account, depending on your financial institution's processing time.

Rejected Returns:
If your return does not meet the eligibility requirements (e.g., item is worn, damaged, or missing original packaging), it will be rejected and returned to you at your expense. You will be notified via email or text if your return is rejected.

7. EXCHANGE PROCESS

Availability:
Exchanges are subject to product availability. If the requested size, color, or item is available, we will ship the exchanged item at no additional cost.

If Item is Unavailable:
If the requested item is out of stock or discontinued, a full refund will be issued to your original payment method within 5-7 business days of inspection.

Exchange Shipping:
HIGHR provides free shipping for all approved exchanges within the United States.

Exchange Processing Time:
Once your return is received and inspected, the exchanged item will be shipped within 3-5 business days. You will receive a shipping confirmation email or text with tracking information.

8. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item, please contact us immediately at hello@highr.co or text (310) 735-9987 with:

Your order number
Photos of the defective or damaged item
A description of the issue

HIGHR will, at its discretion:

Issue a full refund (including return shipping costs)
Send a replacement item at no charge
Offer store credit for the full purchase price

Defective or damaged items must be reported within 7 days of delivery. Claims submitted after 7 days may not be eligible for resolution.

9. INCORRECT ITEMS SHIPPED

If you receive an incorrect item (e.g., wrong size, color, or product), please contact us immediately at hello@highr.co or text (310) 735-9987 with your order number and a description of the error.

HIGHR will:

Provide a prepaid return label for the incorrect item
Ship the correct item at no additional cost
Issue a full refund if the correct item is unavailable

Incorrect items must be reported within 7 days of delivery.

10. STORE CREDIT

HIGHR does not issue store credit in place of refunds unless explicitly requested by the customer. All refunds are issued as full cash refunds to the original payment method.

If you prefer to receive store credit instead of a refund, please indicate this preference when initiating your return at hello@highr.co or by texting (310) 735-9987.

11. CANCELLATIONS

Order Cancellations:
Orders may be canceled within 2 hours of purchase by contacting hello@highr.co or texting (310) 735-9987. After this window, orders are processed and shipped and cannot be canceled. If you wish to return an item after it has shipped, please follow the standard return process outlined above.

12. RESTOCKING FEES

HIGHR does not charge restocking fees for any returns or exchanges.

13. MODIFICATIONS TO THIS POLICY

HIGHR reserves the right to modify this Return & Exchange Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and purchase of products after any modifications constitutes your acceptance of the updated policy.

The most current version of this policy will always be available at https://highr.co/pages/returns-and-exchanges.

14. CONTACT INFORMATION

For questions or concerns regarding this Return & Exchange Policy, please contact us:

Email: hello@highr.co
Text: (310) 735-9987
Response Time: 1-2 business days

15. GOVERNING LAW

This Return & Exchange Policy is governed by and construed in accordance with the laws of Los Angeles, California, USA, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the courts of Los Angeles County, California.

16. LIMITATION OF LIABILITY

HIGHR's liability for any claims arising from returned or exchanged items is limited to the purchase price of the item(s) in question. HIGHR is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products

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Returns and Exchanges