Shipping policy

Thank you for shopping with Highr! We strive to offer you the best possible shopping experience, including fast, reliable, and affordable shipping. Below are the details regarding our shipping process:

1. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days from the date of purchase, excluding weekends and holidays. Orders placed on weekends or public holidays will be processed on the next business day.

  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase.

  • Processing Delays: During high-demand periods, such as holidays, sales, or promotions, processing times may be extended. If there are any delays, we will notify you.

2. Shipping Methods & Delivery Times

  • We offer various shipping methods to meet your needs. Delivery times vary based on the shipping method chosen and your location:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 2-3 business days

    • Express Shipping: 1-2 business days

  • Delivery times are estimates and may vary based on your location, shipping carrier, and other factors such as weather conditions.

3. Shipping Costs

  • Domestic Shipping: We offer free shipping on all orders over $49.99 within the United States. For orders under $49.99, shipping charges will be calculated at checkout based on your shipping address and the weight of the items in your cart.

  • Flat-rate Shipping: Standard shipping rates apply for orders under $49.99, and the exact shipping costs will be provided during checkout.

4. Shipping to P.O. Boxes

  • We do ship to P.O. Boxes within the United States. However, please note that some carriers may not deliver to P.O. boxes for certain shipping methods, so be sure to choose an appropriate option during checkout.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email to track your delivery. Please allow up to 24 hours for tracking information to update after you receive the email.

6. Order Modifications and Cancellations

  • If you need to modify or cancel your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once your order has been processed or shipped.

  • If we are able to make changes to your order before shipment, we will do our best to accommodate your request.

7. Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue. We are not responsible for any lost packages that are marked as "delivered."

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receiving your order. We will assist in processing a claim with the carrier and arrange for a replacement or refund if necessary.

8. Shipping Restrictions

  • Domestic Shipping Only: We currently only ship within the United States. At this time, we do not ship internationally or to U.S. territories.

  • Shipping Address Accuracy: Please ensure that your shipping address is entered correctly during checkout. We are not responsible for delays or non-delivery due to an incorrect or incomplete address. If you need to change your address after placing an order, please contact us immediately. Changes can only be made if the order has not been processed or shipped.

9. Address:

  • Highr
    2801 E 208th St
    Carson, CA 90810
    Phone: (310) 735-9987

10. Customer Service

  • If you have any questions regarding your order or shipping, please feel free to reach out to our customer service team at [email address] or call (310) 735-9987. We are happy to assist you!

Thank you for shopping with Highr.
We appreciate your business and look forward to serving you again soon!