Question 1

Where is my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email within 24 hours. You can use this tracking number to monitor your package's progress. Orders are processed within 1-3 business days, and standard shipping takes 3-7 business days. If you haven't received tracking information or have concerns about your order, please contact us at hello@highr.co.

Question 2

What is your return/exchange policy?

Accepted Answer

We accept returns within 30 days of purchase. Items must be in original condition, unused, and in original packaging. To start a return, email us at hello@highr.co with your order number. We offer free returns and provide a prepaid return label. Once we receive and inspect your return, refunds are processed within 5-7 business days.

Question 3

How do I find my size?

Accepted Answer

We recommend checking our size chart available on each product page. Our apparel runs true to size, but if you're between sizes, we suggest sizing up for a more comfortable fit. If you receive an item that doesn't fit properly, you can return it within 30 days following our return policy.

Question 4

How long does shipping take?

Accepted Answer

Orders are processed within 1-3 business days before shipping. Standard Shipping: 3-7 business days. Expedited Shipping: 2-3 business days. Express Shipping: 1-2 business days. We currently ship within the United States only.

Question 5

What are your shipping costs?

Accepted Answer

We offer free shipping on all orders over $150 within the United States. For orders under $150, shipping costs are calculated at checkout based on your location and the weight of your items.

Question 6

How do I return or exchange an item?

Accepted Answer

Email us at hello@highr.co with your order number and reason for return. We'll send you return instructions, confirmation, and a free prepaid return label. Package your item and attach the prepaid label. Drop off at any authorized shipping location. Once received and inspected, we'll process your refund within 5-7 business days. For exchanges, we recommend returning the original item using our free return process and placing a new order for the replacement.

Question 7

Can I change or cancel my order?

Accepted Answer

Please contact us immediately at hello@highr.co if you need to modify or cancel your order. We can only make changes if your order hasn't been processed or shipped yet (within 4-6 hours of placing the order). Once shipped, you can still return items for free using our hassle-free return process.

Question 8

How can I contact customer service?

Accepted Answer

You can reach us by email at hello@highr.co, phone at (310) 735-9987, or by mail at 1500 E 223rd St, Carson, CA 90745. We typically respond to emails within 24 hours during business days. For urgent matters, please call us directly.

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