HIGHR accepts eligible returns and exchanges within 30 days of delivery. Items must be unused, unworn, unwashed, unaltered, and returned in their original condition with tags, labels, and packaging intact.

For eligible U.S. returns and exchanges, HIGHR provides a prepaid return shipping label at no additional cost.

Once a return arrives and passes inspection, HIGHR processes the refund to the original payment method within 5 to 7 business days. Exchanges are subject to availability and are shipped at no additional cost once the returned item has been received and approved.

The process is designed to be straightforward if you order the wrong size, decide a color is not for you, or simply change your mind while the item is still in new condition.

Here is exactly how the current HIGHR return and exchange policy works.

1. HIGHR Gives You 30 Days to Return or Exchange an Eligible Item

The most important number is 30 days.

HIGHR’s current formal return policy states that the return and exchange period begins on the date your order is delivered, based on the shipping carrier’s tracking information.

That gives you time to:

Receive the order.

Try the tee on.

Check the fit.

Look at the color.

Compare sizes if you ordered more than one.

And decide whether the product works for you.

You do not need to make that decision the second the package arrives.

But you also should not leave a return sitting in your closet indefinitely.

If you think you may return or exchange something, keep the 30-day window in mind.

2. The Item Needs to Be Unworn and Unused

Trying a T-shirt on is obviously part of deciding whether the fit works.

Actually wearing it for the day is different.

To remain eligible for a standard return or exchange, the garment must be unused and unworn.

That means if you receive a HIGHR Heavy Tee and are unsure about the size, evaluate the fit before putting it into normal rotation.

Try it on carefully.

Look at how the shoulders sit.

Check the chest.

Look at the length.

Check the sleeves.

Move around.

Then decide whether it is the size you want.

Do not wear it out for the weekend and then attempt to return it as new.

The return policy is intended to let you evaluate a new product, not return clothing after it has been used.

3. Do Not Wash a Tee You Might Return

This is particularly important with clothing.

Once the garment has been washed, it no longer meets HIGHR’s standard return condition requirements.

So if you are unsure about the fit, make the decision before laundry day.

That is also useful because washing can change the feel and dimensions of cotton garments depending on how they are cared for.

HIGHR’s Heavy Tee is preshrunk, but the garment still has specific care instructions.

If the issue is simply that you need another size, exchanging the unworn shirt is a much better solution than trying to alter the fit through washing or drying.

4. Do Not Alter the Shirt Before Deciding to Keep It

Altered garments are not eligible for a normal return or exchange.

That includes modifications intended to permanently change the shirt.

If you have a tailor shorten it, change the sleeves, alter the body, or otherwise modify the garment, you have committed to that piece.

This is another reason to make sure the original size works before making changes.

HIGHR already offers different sizing and length options on certain products, so start by finding the closest intended fit rather than buying the wrong size and immediately altering it.

5. Keep the Tags and Labels Intact

HIGHR requires returned items to remain in their original condition, including applicable tags and labels.

If you think there is any possibility that you will exchange the tee, do not immediately remove everything attached to it.

Try the garment on first.

Confirm the size.

Confirm the color.

Confirm the length.

Then remove tags once you have decided to keep the item.

This is a simple habit that can prevent unnecessary return problems.

6. Keep the Original Packaging if Possible

HIGHR also asks that returns be sent back in the original packaging or equivalent protective packaging.

You do not necessarily need to treat the shipping package as a collectible.

You do need to make sure the product is protected while being shipped back.

If you still have the original HIGHR packaging, use it.

If not, use equivalent packaging that keeps the garment secure and clean during return transit.

Do not simply hand a loose T-shirt to a shipping carrier and hope for the best.

The garment should reach HIGHR in the same condition in which you are claiming to return it.

7. You Need Proof of Purchase

HIGHR requires a valid order number or proof of purchase for returns and exchanges.

That allows the company to connect the garment with the original transaction.

When contacting HIGHR, have your order number ready.

You can usually find it in your original order confirmation.

Keeping your order email until you are certain everything fits is a good habit.

It makes the process much faster if you need help.

8. Starting a Return Is Straightforward

To initiate a return or exchange, contact HIGHR directly.

You can currently use:

Email: hello@highr.co

Text: (310) 735-9987

Provide your order number and identify the item or items you want to return or exchange.

You can also give the reason for the return or exchange.

The reason is useful feedback for the brand, although the formal policy describes it as optional.

For example:

Wrong size.

Prefer another color.

Ordered two sizes to compare.

Changed your mind.

Received an incorrect item.

Received a damaged item.

Providing clear information helps the support team understand what you need.

9. HIGHR Sends a Prepaid Return Label for Eligible U.S. Returns

One of the strongest parts of HIGHR’s policy is free return shipping for eligible U.S. returns and exchanges.

Once the return request is approved, HIGHR sends a prepaid return shipping label.

That means you do not have to pay additional return postage for an eligible U.S. return.

Follow the instructions provided by customer service.

Package the item securely.

Attach the return label.

Then drop the package at the appropriate authorized carrier location listed with the label.

It is still a good idea to retain your shipping receipt and tracking information until the process has been completed.

10. There Are No Restocking Fees

HIGHR’s current policy does not charge restocking fees for eligible returns or exchanges.

That is useful because restocking charges can reduce the effective refund from some retailers.

With HIGHR, an approved standard return receives the purchase price back, excluding original shipping fees when applicable.

You are not being charged an additional fee simply because the product needs to be returned to inventory.

11. Original Shipping Charges Are Generally Not Refunded

There is an important distinction between free return shipping and refunding the original shipping fee.

HIGHR provides prepaid return shipping for eligible U.S. returns.

However, the refund amount covers the purchase price and excludes original shipping fees, if an original shipping charge applied to the order.

So if you paid for shipping when placing the order, do not automatically assume that original shipping charge will be included in a standard refund.

The returned merchandise price is the central part of the refund.

12. Refunds Are Issued to the Original Payment Method

Once HIGHR receives the item, it is inspected.

If the return meets the eligibility requirements, the refund is processed back to the original payment method.

That means a purchase made on a credit card is generally refunded back to that payment method rather than automatically converted into store credit.

HIGHR does not normally substitute store credit for a cash refund unless the customer specifically asks for store credit.

That gives you a straightforward refund path.

13. Refund Processing Takes 5 to 7 Business Days After Inspection

Once the returned garment reaches HIGHR and passes inspection, the company states that refunds are processed within 5 to 7 business days.

That is the brand’s processing period.

There can then be another delay before the money appears in your account.

HIGHR notes that financial institutions may require an additional 3 to 10 business days after the refund is processed.

That additional bank processing time is not controlled by HIGHR.

So if you receive confirmation that your return has been refunded but do not immediately see the money in your account, allow time for your payment provider to finish processing it.

14. Exchanges Are Available if the Replacement Item Is in Stock

If you like the shirt but ordered the wrong size or want another available option, an exchange may be more useful than a refund.

HIGHR’s formal exchange policy states that exchanges are subject to product availability.

For example, suppose you ordered:

Heavy Tee.

Black.

Medium.

Regular length.

Then realize you need Large.

If the requested Large is available, HIGHR can process the exchange after the original item is returned and inspected.

The replacement is then shipped at no additional exchange-shipping cost within the United States.

15. Approved Exchanges Ship Within 3 to 5 Business Days After Inspection

HIGHR states that once the returned item has arrived and passed inspection, an approved exchange is shipped within 3 to 5 business days.

You should then receive shipping confirmation and tracking information.

Remember that the exchange-processing period starts after HIGHR receives and inspects the original garment.

It does not begin when you first send the email requesting another size.

The return first has to make its way back.

16. What Happens if the Exchange Size Is Sold Out?

An exchange depends on inventory.

If the replacement size, color, or product is out of stock or discontinued, HIGHR’s formal policy states that a full refund will instead be issued to the original payment method after inspection.

This is worth remembering with popular sizes and colors.

If you know you need another size and inventory appears limited, contact HIGHR promptly rather than waiting until the end of the 30-day period.

Availability can change.

17. Final Sale Items Cannot Be Returned or Exchanged

Items specifically marked Final Sale at the time of purchase are excluded from the normal return and exchange policy.

That is why it is worth checking the product page before checking out.

A discount by itself does not necessarily mean something is Final Sale.

The important question is whether the product is explicitly designated that way.

If it is, assume that purchase is final unless another policy or applicable law requires otherwise.

Make sure of the size before ordering.

18. Misused or Altered Products Are Not Covered by the Normal Return Policy

HIGHR does not accept standard returns for items damaged because of misuse, negligence, or unauthorized alterations.

This is different from a product arriving defective.

If a garment arrives with a genuine defect, there is a separate process.

If a garment is damaged because of how it was treated after delivery, that is not the same thing.

For example, damage created through misuse or unauthorized modification would not normally turn the shirt into an eligible standard return.

19. Third-Party Purchases Need to Go Back to the Original Retailer

If you bought your HIGHR item from a third-party retailer rather than directly from HIGHR, the HIGHR direct-return process does not apply.

You need to return the product through the retailer where you purchased it.

This makes sense.

The retailer processed the original transaction.

It has its own payment system.

It may also have its own return conditions and timing.

Before buying HIGHR through a third party, check that retailer’s return policy rather than assuming highr.co’s policy will automatically apply.

20. Defective or Damaged Items Should Be Reported Within 7 Days

A product that arrives defective or damaged is different from a normal return.

If something is wrong when you receive it, HIGHR asks that you contact the company immediately.

The current policy requires defective or damaged item claims to be reported within 7 days of delivery.

Provide:

Your order number.

Photos showing the problem.

A description of the issue.

Depending on the situation, HIGHR may provide a full refund, a replacement at no charge, or store credit for the purchase price.

The specific resolution is handled by HIGHR based on the circumstances.

Do not wait several weeks to report damage that was present at delivery.

21. Incorrect Orders Should Also Be Reported Within 7 Days

Sometimes the issue is not damage.

The wrong product may have been shipped.

Wrong size.

Wrong color.

Wrong style.

If HIGHR sends something different from what you ordered, contact the company as soon as possible.

The current policy requires incorrect-item issues to be reported within 7 days of delivery.

HIGHR can provide a prepaid return label and send the correct item at no additional cost.

If the correct replacement is unavailable, the policy provides for a full refund.

22. Store Credit Is Available if You Specifically Want It

HIGHR does not automatically convert returns into store credit.

Approved refunds normally go back to the original payment method.

But if you would prefer store credit, you can request it when initiating your return.

That may be useful if you already know you plan to order another HIGHR product and would rather keep the value with the brand.

The important part is that store credit is an option, not the default replacement for a normal cash refund.

23. Returns Can Be Rejected if the Conditions Are Not Met

A 30-day return window does not mean any garment in any condition can be returned.

HIGHR inspects returned products.

A return can be rejected if the item is:

Worn.

Washed.

Altered.

Damaged through misuse.

Missing required original elements.

Or otherwise outside the policy.

If a return is rejected, HIGHR states that the item can be sent back to the customer at the customer’s expense.

That is why it is worth checking the requirements before sending anything.

24. Try Your HIGHR Tee on Before You Commit to Washing It

This is the most useful practical advice for someone ordering HIGHR for the first time.

When the package arrives:

Try the shirt on.

Stand normally.

Look at the shoulder seams.

Check the chest.

Look at the sleeves.

Check where the hem sits.

Sit down.

Raise your arms.

Move around.

Decide whether you like the fit.

Then either keep it or start the exchange process while the tee is still in new condition.

Do not assume washing will solve a size problem.

Do not intentionally shrink it.

If the size is wrong, the exchange policy exists for exactly that reason.

25. Use HIGHR’s Size Chart Before Ordering

The easiest return is the one you never need to make.

HIGHR publishes sizing information with its products.

Check it.

Do not automatically assume your size in another T-shirt brand will translate perfectly.

Different brands use different:

Body widths.

Lengths.

Shoulder proportions.

Sleeve openings.

Fit philosophies.

HIGHR’s core Heavy Tee is intended to provide room through the body rather than an aggressively slim fit.

If you usually size down because other brands feel boxy, do not necessarily apply that habit automatically.

Start with HIGHR’s actual size guidance.

26. HIGHR’s Return Policy Makes Trying the Fit Less Risky

Fit is one of the most important parts of HIGHR’s product.

The Heavy Tee is designed around:

Chest room.

A natural body.

Substantial fabric.

A structured collar.

A clean silhouette.

Definition without compression.

That kind of fit may feel different if you are used to very thin or tight tees.

Having an eligible 30-day return and exchange window gives you an opportunity to try the product at home and decide whether the cut works for your body.

Just keep the tee in new condition while making that decision.

27. Free U.S. Returns Make Size Exchanges Easier

Ordering clothing online always involves some uncertainty.

You cannot physically try the garment on before checkout.

HIGHR reduces some of that friction by covering eligible U.S. return shipping.

If you genuinely choose the wrong size, you are not automatically stuck paying another shipping charge simply to send the unworn garment back.

That matters for first-time buyers.

Once you know your HIGHR size, future orders become much easier.

HIGHR Return and Exchange Policy at a Glance

Here is the short version:

• Return/exchange window: 30 days from delivery for eligible items.

• Condition: Unused, unworn, unwashed, unaltered, and in original condition.

• Tags and packaging: Keep applicable tags, labels, and original or equivalent protective packaging.

• Proof of purchase: Order number or valid proof of purchase required.

• U.S. return shipping: Free for eligible approved returns and exchanges.

• Restocking fee: None.

• Refund: Purchase price returned to the original payment method, excluding original shipping fees when applicable.

• Refund processing: 5 to 7 business days after inspection, plus possible bank processing time.

• Exchange shipping: Free for approved U.S. exchanges.

• Exchange processing: Replacement generally ships within 3 to 5 business days after inspection.

• Final Sale: Not eligible for standard returns or exchanges.

• Third-party purchases: Must be handled through the original retailer.

• Damaged or incorrect items: Report within 7 days of delivery.

FAQ: HIGHR Returns and Exchanges

How long do I have to return a HIGHR T-shirt?

HIGHR’s formal return policy gives eligible customers 30 days from the delivery date to initiate a return or exchange. The delivery date is based on carrier tracking.

Are HIGHR returns free?

HIGHR provides free return shipping for eligible returns and exchanges within the United States. After the return request is approved, HIGHR sends a prepaid shipping label.

Can I return a HIGHR tee after wearing it?

No, standard returns must be unused and unworn. The product should remain in the same condition in which it was received. Trying the tee on carefully to evaluate the size is different from wearing it in normal daily use.

Can I return a HIGHR tee after washing it?

No. Washed garments do not meet the standard eligibility requirements. If you are unsure about the size, decide whether to keep or exchange the shirt before washing it.

Can I exchange HIGHR for another size?

Yes, eligible items can be exchanged subject to product availability. Once the original item is received and approved, HIGHR can ship the requested replacement at no additional exchange-shipping cost within the United States.

What happens if my exchange size is sold out?

If the requested replacement is unavailable or discontinued, HIGHR’s policy provides for a refund to the original payment method after the returned item has been inspected and approved.

How long does a HIGHR refund take?

HIGHR processes approved refunds within 5 to 7 business days after the return is received and inspected. Your bank or payment provider may then require an additional 3 to 10 business days for the credit to appear.

Does HIGHR charge a restocking fee?

No. HIGHR’s current policy states that it does not charge restocking fees for returns or exchanges.

Are original shipping charges refunded?

Original shipping fees are generally excluded from the standard refund amount when applicable. HIGHR does, however, provide free U.S. return shipping for eligible approved returns.

Can I return a Final Sale HIGHR item?

No. Items marked Final Sale at the time of purchase are not eligible for the standard return or exchange process.

What should I do if my HIGHR order arrives damaged?

Contact HIGHR immediately and report the issue within 7 days of delivery. Provide your order number, photos, and a description of the problem so the company can review the claim and determine the appropriate resolution.

Can I return a HIGHR shirt purchased from another retailer?

Not directly through HIGHR’s standard return process. Items purchased from third-party retailers need to be returned or exchanged through the retailer where the original purchase was made.

Conclusion: HIGHR Gives You 30 Days to Make Sure the Fit Is Right

HIGHR’s return and exchange policy gives eligible customers 30 days from delivery to decide whether the product is right for them.

Keep the garment new.

Do not wash it.

Do not alter it.

Keep the tags and packaging intact.

Then contact HIGHR if you need to send it back or change sizes.

Eligible U.S. customers receive free return shipping, and there are no restocking fees.

For approved refunds, HIGHR returns the purchase price to the original payment method after inspection.

For exchanges, a replacement can be sent if the requested item is still available.

That is particularly useful with a fit-focused product like the HIGHR Heavy Tee.

The whole point is finding the size that gives you the right combination of chest room, clean structure, proper length, and a natural silhouette without becoming tight or try-hard.

If the first size is not right, do not try to force it.

Use the return or exchange process while the tee is still in new condition and get the fit you actually want.

The goal is simple: buy the HIGHR tee, try the fit carefully, and keep it because it works, not because returning the wrong size is difficult.

Ready to find your size? Explore HIGHR.