Bucket Hats
Frequently Asked Questions
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Once your order ships, you'll receive a tracking number via email within 24 hours.
You can use this tracking number to monitor your package's progress. Orders are processed within 1-3 business days, and standard shipping takes 3-7 business days.
If you haven't received tracking information or have concerns about your order, please contact us at hello@highr.co.
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We recommend checking our size chart available on each product page. Our apparel runs true to size, but if you're between sizes, we suggest sizing up for a more comfortable fit. If you receive an item that doesn't fit properly, you can return it within 30 days following our return policy.
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We accept returns within 30 days of purchase. Items must be in original condition, unused, and in original packaging.
To start a return, email us at hello@highr.co with your order number.We offer free returns- we'll provide you with a prepaid return label.
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
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- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Orders are processed within 1-3 business days before shipping. We currently ship within the United States only.
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We offer free shipping on all orders over $150 within the United States! For orders under $150, shipping costs will be calculated at checkout based on your location and the weight of your items.
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- Email us at hello@highr.co with your order number and reason for return
- We'll send you return instructions, confirmation, and a free prepaid return label
- Package your item and attach the prepaid label
- Drop off at any authorized shipping location
- Once received and inspected, we'll process your refund within 5-7 business days
For exchanges, we recommend returning the original item using our free return process and placing a new order for the replacement.
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Please contact us immediately at hello@highr.co if you need to modify or cancel your order. We can only make changes if your order hasn't been processed or shipped yet (within 4-6 hours of placing the order). Once shipped, you can still return items for free using our hassle-free return process.
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Our collections feature various high-quality materials:
- Organic Collection: Made from certified organic cotton
- Recycled Collection: Crafted from recycled materials
- Active Collection: Performance fabrics designed for movement
- Vintage Collection: Soft, pre-washed cotton blends
Specific material information is listed on each product page.
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Care instructions vary by collection:
- Organic/Cotton items: Machine wash cold, tumble dry low
- Active/Performance wear: Wash in cold water, air dry recommended
- Vintage/Acid Wash: Wash separately in cold water to preserve color
Always check the care label on your specific item for detailed instructions.
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You can reach us at:
- Email: hello@highr.co
- Phone: (310) 735-9987
- Address: 1500 E 223rd St, Carson, CA 90745
We typically respond to emails within 24 hours during business days. For urgent matters, please call us directly.